At KYRO HAUS, we value your time and reserve appointment slots specifically for you. This policy helps us respect your schedule, our schedule, and the needs of other practice members.

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Booking Fees & Payments

A booking fee may be required to reserve your appointment. This fee is typically applied toward your visit at the time of service. In many cases, booking fees are non-refundable if the appointment is missed, canceled late, or rescheduled outside of our policy window.

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Cancellations & Rescheduling

We kindly request at least 24 hours’ notice to cancel or reschedule an appointment. This allows us to offer that time to another individual who may be waiting.

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• Cancellations made with more than 24 hours’ notice may allow for transfer of the booking fee to a future appointment, at our discretion.

• Cancellations made within 24 hours of the appointment time, or missed appointments (no-shows), may result in forfeiting the booking fee and/or being charged a cancellation fee.

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Monthly Plans, Packages & Wellness Care

Payments for monthly plans, packages, or wellness memberships are generally non-refundable once activated, as they reserve ongoing access to care. Unused visits may not be eligible for refunds, but may be rescheduled within the agreed-upon time frame, depending on the terms of the plan.

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Emergencies & Special Circumstances

We understand that life happens. In the event of an emergency or unexpected situation, please contact us as soon as possible. We may use discretion to adjust or waive certain fees in special circumstances.

 

How to Cancel or Modify an Appointment

Cancellations or changes should be made by contacting us through the preferred communication method listed when you schedule or by calling or messaging (786) 919-3377. Calls and/or messages received outside business hours will be considered received on the next business day.

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Questions About This Policy

If you have any questions regarding booking fees, cancellations, or refunds, please reach out to us at (786) 919-3377 or info@kyrohaus.com before scheduling, and we will be happy to clarify.